FAQs2022-11-09T23:20:40-08:00

FAQs

Window Crafters is factory trained and offers turn key solutions for any project.

FREQUENTLY ASKED QUESTIONS

Are you a licensed general contractor?2022-12-07T13:47:44-08:00

Yes, we are a fully licensed general contractor (“B-1026006” and “C-17”) specializing in window and door installations. If necessary, we can provide a certificate of liability insurance with more detailed information. This is something any general contractor should be willing and able to supply. In addition, we offer service and maintenance for all our installs as well as for previously installed systems from other companies.

What areas do you service?2022-11-09T22:55:23-08:00

A majority of our work is in the Southern California area in Los Angeles, Orange County, and San Diego counties. On some occasions, our projects take us anywhere from Hawaii all the way to Missouri. Don’t hesitate to contact us should you have a project outside our general service area.

How soon can you start my project?2022-11-09T23:03:50-08:00

We get this question very often. For installation of doors and windows, we can in some cases start your project the following week. Once there is a signed contract and a deposit has been made, our team will then schedule the next available time. For service and repair, in some cases we can schedule a time for our technician to come out same week.

How long does it take for installation?2022-11-09T23:05:33-08:00

Usually, it can take anywhere from a few days to a week or more depending on the complexity of the job. In some cases, on the more complex jobs, it can be a few weeks or months. This is based on everything running smoothly.

I already purchased my windows and or doors but I need a quote for installation. Do you provide that?2022-11-09T23:06:28-08:00

If you already have purchased your doors and or windows from a sales rep and have your product detail sheets, we will be happy to supply you with an installation quote. Please email our quotes department at quotes@windowcraftersstore.com.

Do you provide Sill Pans?2022-11-09T23:08:02-08:00

Yes, Window Crafters does provide sill pans but at an additional cost. All of our pans are made in house from stainless steel and copper. If you would like to include sill pans please make sure to mention it so we can include it in your quote. We are confident that if you go forward with our installation and sill pan service, it will not only save you time but also peace of mind knowing everything is installed correctly.

Why should I choose Window Crafters over someone else?2022-11-09T23:09:11-08:00

At Window Crafters, we specialize in window and door installation by providing value for years to come. Our workmanship and experience speak for itself. Unlike most companies, they sub out the work and provide no supervision. All our installers are in-house and have been factory trained and certified. This allows us to provide a much better quality product.

What kind of doors or windows do you install?2022-12-07T13:53:52-08:00

We do not sell any windows or doors directly but we install many of the top brands in the industry. For example, La Cantina Doors, Euroline Steel Windows & Doors, Western, Fleetwood, Jeld-Wen, Awake Window & Door Co., Jada Windows, Brombal Steel Windows & Doors to name a few. We have relationships with top industry leaders and can assist you with the right product for your project.

My local Home Depot or Lowes sells and installs retrofit windows. Aren’t they more competitive than your local installer?2022-11-09T23:10:37-08:00

Although big box retailers may provide a “one stop” shop, they aren’t always the best solution. Home Depot and Lowe’s have set prices and don’t walk the job for any challenges beforehand which may result in unhappy customers later. Stick with a reputable installer that specializes and can directly manage the job. In some cases, you may end up paying more later than going with a reputable installation company from the beginning.

I had my windows installed by someone else, does your company service them?2022-11-09T23:12:20-08:00

Yes, Window Crafters services and provides maintenance to most manufacturers products. We have a full service department that can assist with your windows and doors. Give us a call today!

How many crews do you send to the job site and how many per crew?2022-11-09T23:12:51-08:00

It may vary on the size and complexity of the project but normally we send out one crew which includes 2-3 guys. The larger more complex jobs, we send 4-6+ guys.

Need more info or have a question?2022-11-09T23:13:28-08:00

Give us a call or email us and we’ll be more than happy to answer any questions you may have.

TESTIMONIALS

Based on 18 reviews
Ariana Longley
Ariana Longley
06/05/2021
Nathan is an 11/10. We contacted La Cantina for recommendations for who to use to look at our la cantina doors that weren’t retracting the whole way and we were given three names. I called Nathan and got back to me first - quickly replying and saying that he was going to be in the area at the end of the week. He was great at communicating via text, showed up and fixed our issue within an hour. He was extremely professional and affordable. I would highly recommend using him to help you with all your La Cantina needs!
Danny Polanco
Danny Polanco
28/01/2021
Brian and Skip are Awsome!
Rod Taylor
Rod Taylor
11/01/2021
Repaired my damaged French doors. They are as good as new! Fair price too.
Marco Nava
Marco Nava
04/08/2020
A professional company with a lot of experience on what they do .
Tim Wilson
Tim Wilson
31/03/2020
A great experience with Window Crafters overall. They replaced many glass pieces from our Loewen windows that have failed. Their service team showed up on time and were fast. Very professional and highly recommended. Great customer service.
Michelle Shrikian
Michelle Shrikian
30/10/2018
Chris Day (service manager) has been to my home several times and he has always shown up promptly and always is very pleasant and actually has a smile on his face. He is the consummate professional and very knowledgable about the products your company services. He has gone the extra mile for me on more than one occasion and has even taught me how best to maintain my windows and doors. He is quick and efficient and I always feel confident that he is giving any job his best effort. He has a positive disposition and a "can do" attitude, even if the job is a challenge for him. He doesn't waste his time, gets right to work and checks in with me as he progresses through the tasks to be sure that I understand why the job necessitates more time and or what obstacles he has found and usually solves right on the spot or let's me know that we need a part to be ordered, etc. I am fully confident in his abilities and know that one way or the other, the job will be done to my 100% satisfaction. I will always request him as I know he is not only qualified ,but enjoys what he does and I know the job will get done correctly.
CP Hollander
CP Hollander
05/09/2018
Amazing: Response time Scheduling time Arrival time Integrity/credibility I deal with many, many vendors. These guys are the needle in the haystack. So glad I found them. You will be too.
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